Airline company reaches 50% of the fleet equipped with internet on board after a year of launching the platform

GOL Linhas Aéreas Inteligentes is the pioneer in the implementation of internet on board, GOL Linhas Aéreas Inteligentes celebrates one year of launching the GOL Online platform – the most complete connectivity and entertainment system on the market. The service, which enables satellite internet connection, is already present in 60 aircraft, half of the company’s fleet, totaling more than 250 thousand accesses in this period and, on average, more than 5 thousand daily visits to the portal, making possible customers stay connected throughout the flight period.

“We seek to offer innovative and efficient solutions in products and services to optimize our customers’ time and improve the travel experience, from check-in to landing. Staying online while on the fly is one of the advantages of choosing GOL, “said Paulo Miranda, GOL’s executive director of products and customer experience.

The satellite technology allows coverage on all company flights, from the closing of the aircraft doors to the opening on arrival at the destination. With the GOL Online system, the customer can also enjoy a vast free catalog of onboard entertainment, which contains series, movies, drawings and flight map.

All access is done by the customer’s own mobile device – cell phone, tablet or notebook, and to charge the equipment USB recharging jacks are located below the seats. The platform is very flexible and caters to different profiles of audiences, whether it’s for just mailers, those who like to access social networks or need to see work emails, or watch a movie to relax.

The forecast is that, by the end of 2018, the entire fleet will be equipped with GOL Online connectivity and entertainment system. The installation of the antenna, located at the top of the aircraft, is being carried out at the company’s Maintenance Center in Confins (MG), with about 90 technicians involved in carrying out this activity. In this one year, the process was optimized and the average installation time dropped by half, and today it takes only 4 days to complete all the steps and implementation of the system. Airplanes with the available service are identified at the entrance of the aircraft and also internally with the “GOL Online” seal. In the pockets behind the armchairs, there are cards explaining the step by step, besides the crew being available for clarification of doubts.