Artificial intelligence is a trend in many industries, and the tourism industry is not outside it. As part of this movement, travelers – including Brazilians – have been more adept at new means. According to a Travelzoo survey, a significant number of travelers believe that the use of robots has improved their travel.
Aiming to outline the way travelers feel about using robots in the tourism industry, the survey was conducted globally with more than 6,000 respondents. Among the most optimistic with the technologies are the Brazilian and Chinese consumers. In contrast, the British are the most afraid.
Travelzoo President Richard Singer highlights that the momentum is exciting for the trade, as new technologies have revolutionized customer service, among other features.
“Robots and artificial intelligence are taking their first steps in tourism and our report still shows that consumers are generally open to the adhesion of these technologies,” he points out.
The survey also revealed that, in the opposite direction from the British majority, almost 80% of respondents from various countries in Asia, Europe, North and South America believe that by 2020 artificial intelligence will play an important role in their lives – being that 75% still believe their lives will be significantly improved with the new tools.
Source: Business Travaller